What information do we collect?
When setting up an appointment with a Mold Busters inspector, you will typically be asked to provide your name, address, and basic contact information (phone number and e-mail address) so that the inspector may contact you if the need arises.
If you choose to pay using a credit card, your credit card information will also be required.
What will your personal information be used for?
All personal information submitted to Mold Busters will be used strictly for our own internal purposes, as listed below:
- To process payments and transactions
- To personalize your Mold Busters experience
- To send occasional e-mails, newsletters, and deals
- To improve customer service
Photos, videos and other media
During an inspection or a remediation project, our team may take photographs or videos to capture important steps of the process and/or to record Before & After shots of the property. Additionally, all virtual inspection assessments are being recorded and stored as videos or photos for the same purposes. We retain the ownership of these images/videos and reserve the right to utilize them for educational or promotional purposes. However, we take great care not to reveal the identity, address or any sensitive personal information of the property owners or occupants. Mold Busters may utilize video recording equipment, such as body cameras worn by our inspectors and remediators, to document the mold inspection and remediation process. The purpose of these recordings is to ensure the highest quality of service, provide continuous training for our employees, improve our processes, and for marketing purposes. We take your privacy seriously, and in case any identifiable information, such as faces or addresses, gets inadvertently caught on video footage, we assure you that it will not be shown publicly or in any of our promotional materials. By agreeing to our terms and conditions, you acknowledge and grant Mold Busters ownership of the video recordings and permit their use for internal training, quality assurance, and marketing purposes.
As you browse the Mold Busters website, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with Mold Busters.
The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can always opt out of AdRoll and their partners’ targeted advertising.
Your personal information will not be utilized for any other purposes other than the ones outlined above, and it will not be disclosed, sold, or traded to a third party without your consent. Furthermore, the information you submit will be secured against unauthorized access, loss or theft.
If you would like to unsubscribe from our newsletter and e-mail list, you may do so at any time.
We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL.
This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.
We will not sell, share, or rent your personal information to any third party.
As part of quality assurance and training purposes, all calls placed to Mold Busters may be recorded, and stored, for up to 90 days, prior to deletion.
Records, Reports, and Invoices
Inspector notes, records, photographs, reports, protocols, laboratory results, estimates, invoices and any other client deliverable are stored on a secure file server for a period of 18-24 months prior to deletion, unless otherwise specified or requested. Any requests for such client documents exceeding a period of 24 months from the original date of delivery have no guarantee of being retrieved due to deletion in adherence to our Privacy & Security Policy.
Links from this website
We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material.
Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site and to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them.
Bust Mold Inc. will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.